Zoran — Patrick Cusack

Mapping the employee lifecycle

The work began by mapping how access changes over an employee's time at a company: joining, requesting new access, certification reviews, and changing departments. Pain points along the map pointed to where a new tool could help. Designs were then reviewed with the team and stakeholders on a large screen beside the map.

Two long employee lifecycle maps pinned to a wooden wall above a desk, each marked with stages, actions, and rows of red pain-point cards

A designer presenting a dark interface on a wall-mounted screen to four colleagues, with lifecycle maps behind them

A group of stakeholders watching a designer demonstrate the entitlements dashboard on a large touchscreen

Entitlements overview

The overview plots every entitlement by its average confidence score and the number of employees who hold it. Colour groups entitlements into low, medium, and high confidence, so the riskiest clusters stand out. Filters narrow the view by application, risk, review date, or segregation-of-duty conflicts.

Close-up of a scatter plot with pink, turquoise, and yellow circles, labelled number of employees and average confidence score

Entitlement detail

Selecting an entitlement shows how confidence is spread across the people who hold it, alongside the rule that grants it. A list groups holders by location, level, and department so reviewers can certify or revoke access in batches.

Laptop showing a Total Compensation Report entitlement with a confidence score ring, an employee distribution bar, a bar chart by confidence, and a grouped list with Revoke and Certify Access buttons

Angled close-up of a bar chart of employees by confidence score, with pink, turquoise, and yellow bars

Steeply angled close-up of turquoise bars labelled with confidence score ranges

Single view

The single view turns the question around to show everything one person can access. A timeline places each entitlement by confidence, the table flags high-risk access and segregation-of-duty conflicts, and a profile panel gives the context a manager needs to decide.

SuperValu