Workshops
Workshops began with the questions people would ask, such as whether this was insurance and how it differed from an existing warranty, then mapped each type of user to their own path through sign-up, adding devices, and checkout.
Sketching
Notebook sketches explored how My Plan could summarise coverage at a glance, how people would add devices, and what a device page needed, from cover details to getting support or making a claim.
Onboarding & discovery
A simple welcome leads into a Wi-Fi scan that finds devices on the home network and offers to protect one of them for free.
Cart & checkout
Selected devices collect in a cart with a running monthly price, followed by account creation with clear, inline password requirements.
My Plan
After payment, My Plan becomes the home for coverage: protected devices, monthly cost, claims, and answers to common questions in one place.
